Download and install the latest Windows client application from Amazon WorkSpaces Client Downloads. During installation, the client application ensures that your operating system trusts certificates issued by Amazon Trust Services. Solution 2: Add Amazon Trust Services to the local Root CA list. Tip: The 64-bit version is installed by default unless Office detects you already have a 32-bit version of Office (or a stand-alone Office app such as Project or Visio) installed.In this case, the 32-bit version of Office will be installed instead. To change from a 32-bit version to a 64-bit version or vice versa, you need to uninstall Office first (including any stand-alone Office apps you. Amazon WorkSpaces web access allows you to access your Amazon WorkSpace with Windows from Chrome or Firefox running on a computer connected to any network that can access the public Internet. Web access does not exclude users from using native Amazon WorkSpaces client applications to connect to their WorkSpaces with Windows; users can choose.
The following information shows the most common errors, their common causes, and troubleshooting guidance:
After authenticating, the Amazon WorkSpaces client expands and displays a gray 'Loading...' screen for a while before returning to the login screen. No other error message appears.
This error usually indicates that the Amazon WorkSpaces client can authenticate over port 443, but can’t establish a streaming connection over port 4172. This can happen when network prerequisites aren’t met. Issues on the client side often cause the network check in the bottom-right corner of the client to fail. Click the icon (typically a red triangle with an exclamation point) to see which health checks are failing.
![Workspace Workspace](/uploads/1/2/6/3/126343081/413732408.jpg)
Note: The most common cause is a client-side firewall or proxy preventing access over port 4172 (TCP and UDP). If this health check fails, check your local firewall settings.
If the network check passes, this often indicates a problem with network configuration on the WorkSpace. For example, a Windows Firewall rule might block port UDP 4172 on the management interface. Connect to the WorkSpace using a Remote Desktop Protocol (RDP) client to verify that the WorkSpace meets the same port requirements.
'WorkSpace Status: Unhealthy. We were unable to connect you to your WorkSpace. Please try again in a few minutes.”
This error usually indicates that the SkyLightWorkSpacesConfigService service isn’t responding to health checks.
If you just rebooted or started your WorkSpace, wait a few minutes, and then try again.
If the WorkSpace has been running for some time and you still see this error, verify that the SkyLightWorkSpacesConfigService service:
- is running
- is set to start automatically
- can communicate over the management interface (eth0)
- isn't blocked by any third-party antivirus software
To verify that the SkyLightWorkSpacesConfigService service meets the above requirements, follow these steps:
Amazon Workspaces Download Windows
1. Connect using RDP.
How To Download Amazon Workspace
2. Open Windows PowerShell, and then run the following command: